Customer service
Help customers get useful answers and next steps without leaving routine conversations waiting. The agent can collect context, resolve approved requests and route exceptions.
Solutions / 01
Built for the work between people and systems.
Hostable creates tailored agents with clear responsibilities. They can communicate, decide within agreed rules, use tools, complete actions and escalate when a person should take over.
Responsibilities
Choose the job. Then choose the channel.
The strongest starting point is a recurring responsibility with a visible result. The interface might be a call, an inbox, a CRM record, a document or an internal request.
Sales and pipeline
Respond quickly to interest, qualify against your criteria, arrange the next step and keep records current. Your team receives context, not another unworked lead.
Operations
Coordinate repeatable work between teams, suppliers and systems. Agents can monitor triggers, request missing information, apply rules and keep the workflow moving.
Knowledge and admin
Read and classify information, prepare drafts, update records and produce structured reports. Approval can remain mandatory wherever judgement or risk requires it.
Bespoke workflows
If the work is specific to your business, we map it from first principles. Custom does not mean uncontrolled: responsibilities, permissions, inputs and success criteria remain explicit.
Operating modes
The right level of autonomy for the job.
Not every useful agent needs to act independently. We select a starting mode that fits the risk and evidence available.
01 / DRAFT
Prepare the work for approval.
The agent reads context and creates a reply, summary, quote or recommendation. A person reviews it before anything is sent or changed.
02 / TRIAGE
Classify and route incoming work.
The agent identifies intent, priority and the right destination, then packages the context for the person or system taking over.
03 / COORDINATE
Keep work moving between steps.
The agent checks availability, asks for missing information, sends reminders and updates systems without owning a high-risk decision.
04 / ACT
Complete bounded actions.
The agent performs specific approved tasks under clear rules, such as booking a meeting, updating a record or sending a routine confirmation.
Connected by design
One agent can span several tools.
A workflow rarely lives in one application. We define where the agent reads context, where it can write, which actions are allowed and how credentials and access should be managed.
- 01Communication
Phone systems, email, chat, forms and business messaging.
- 02Systems of record
CRM, ticketing, ecommerce, finance and operational platforms.
- 03Knowledge
Approved documents, policies, databases and internal guidance.
- 04Custom connections
Available APIs, webhooks and controlled access to bespoke software.
A useful test
What would you notice if the job stopped getting done?
If the answer is missed revenue, slower service, a growing backlog or skilled people spending time on coordination, it may be a strong agent opportunity.
We do not sell a catalogue of generic bots. We build a system around your job, your rules and your definition of done.
DESCRIBE THE WORK
Bring us the recurring job.
We will help assess whether an agent is practical, where it should start and what needs to remain human.