Customer-facing agents
Respond, resolve, collect context and route the conversations that need a person.
- Phone and message handling
- Support and service updates
- Booking and rescheduling
Built around your business
Agentsthat do thework.
We design, build and integrate AI agents around the jobs your business needs done - from customer conversations and sales follow-up to operations, reporting and administration.
HOSTABLE / CONTROL ROOM
ACTIVE
09:41:12
New enquiry qualified
09:42:03
CRM record updated
09:43:18
Human review requested
The proposition
Start with the job, not the technology.
Hostable studies how the work happens, builds the smallest useful agent, connects it to the systems involved and keeps improving it against real outcomes.
If a job repeats, follows rules, moves between systems or gets lost when people are busy, an agent may be able to take ownership of it.
Where agents work
Useful across the whole business.
Start with the responsibility costing your team the most time, creating the most delay or letting valuable opportunities slip. We build the agent around your workflow and definition of done.
Sales agents
Keep enquiries moving from first contact to a qualified, recorded next step.
- Lead qualification
- Follow-up and reactivation
- CRM updates and scheduling
Operational agents
Coordinate people, tools and routine decisions so work continues without another queue.
- Task and ticket coordination
- Checks, reminders and routing
- Bounded workflow actions
Knowledge and admin agents
Turn documents, inboxes and scattered information into usable, structured output.
- Inbox and document processing
- Research and reporting
- Drafting with approval
Agent explorer
One agent. One clear responsibility.
Explore common starting points. Every implementation is adapted to the client's rules, systems and approval requirements.
EXAMPLE RESPONSIBILITY
Give every customer a useful next step.
An agent can respond across phone, email, chat or messaging, answer routine questions, gather context and hand off the moments that need a person.
01Receive the enquiryTRIGGER
02Understand intentDECIDE
03Resolve or routeACT
04Record the outcomeLOG
Integrations
Designed to work with your stack.
Hostable can connect the agent to the tools, information sources and channels already involved in the job. The exact integration plan is confirmed during discovery.
Google Workspace
Microsoft 365
HubSpot
Salesforce
Slack
Shopify
Stripe
Xero
WhatsApp
Your own systems
Our process
From repetitive job to dependable agent.
We begin with the actual workflow and its edge cases, then earn more autonomy as evidence improves.
Choose the job
Define the recurring work, its cost, the finish line and the systems involved.
Learn the reality
Review real examples, normal cases, exceptions, policies and human judgement.
Launch safely
Connect a bounded first version, test it and agree controls, approvals and handoffs.
Measure the work
Use outcomes and difficult cases to strengthen the workflow over time.
Human control
Autonomy with boundaries.
A useful agent should make the routine work easier without hiding what happened. We define what it can do, what needs approval and when a person takes over.
- 01Clear permissions
Actions are limited to agreed systems, data and operating rules.
- 02Visible activity
Important inputs, decisions, actions and outcomes can be logged.
- 03Human handoff
Exceptions and low-confidence cases are routed to the right person.
- 04Test before trust
Realistic examples are used to evaluate behaviour before more autonomy is added.
FAQ
Questions, answered.
Do you only build phone or call-handling agents?
No. Voice is one channel. Hostable can build agents for email, messaging, documents, CRM workflows, internal operations, research, reporting and other repeatable jobs.
Is Hostable limited to a particular industry?
No. We work from the workflow rather than an industry template. The strongest opportunities usually involve frequent work, a clear outcome, accessible context and a meaningful cost when the job is delayed or missed.
Can an agent integrate with our existing software?
Often, yes. We assess the APIs, permissions, data and controls available in each system before confirming the implementation. Bespoke and internal systems can also be considered.
How is the service priced?
Pricing is consultation-based because scope depends on the workflow, integrations, risk, volume and support required. A proposal normally separates implementation from ongoing management and usage.
Will the agent replace human judgement?
Not where human judgement is genuinely required. We start with bounded work and explicitly define approvals and escalation. The goal is to remove avoidable manual effort while keeping people in control of important decisions.
START WITH ONE JOB
What should your business stop doing by hand?
Tell us where work repeats, slows down or gets lost. We will help identify a practical first agent.